It was about four years ago that I saw a 1-800-PetMeds commercial and thought “My dogs need more heart-worm medication… let’s try 1-800-PetMeds.”
I’m a big sucker for companies who go above and beyond for their customers and 1-800-PetMeds put a giant smile of my face when I opened up my shipped package. Inside were the two boxes of medication I ordered and two dog treats with a note that read “The big treat is for Leidi B and the small one is for Nikki.” (I had two dogs, a 70-pound Lab and a 20-pound Jack Russel).
When companies send you a little extra with your purchase, it means a lot, but when companies say “Hey, we paid attention and know you have two dogs, a big one and a small one, so we took the liberty to send you appropriate treats,” I’m hooked and even more so, I’ve become an advocate.
My vet even tried to convince me once to buy meds from her instead of 1-800-PetMeds, but I stood strong next to the company that not only cares about my pets’ needs, but also provides excellent products and customer service.
My latest purchase was a doggie bed that made me envy my dog; it’s really comfy: Ortho Small Dog Sleeper.
Oh and I love that no matter how big the company gets, they’ll always interact with you on Twitter.
P.S. Did you know that they’re based in South Florida? Just in case you needed another reason to like them