agustina prigoshin

As usual, I was having a very frustrating time with my Microsoft Office documents (I’m on a Mac)… those tricky little suckers love to play hide-and-go-seek with me.

I have six Spaces (the equivalent to six different desktops on one computer) open on my computer and have assigned all Microsoft Office documents to open in one particular Space, but it seems that MS Office doesn’t like its assigned Space. The document I’m usually working on loves to move and I have to search through five different Spaces to locate it.

Amidst my frustration, I turned to Twitter and posted: “I HATE, HATE, HATE microsoft office (I hate it so much, it doesn’t even deserve to be treated like a proper noun) HATE it!!!”

When Tweetdeck announced that I had a reply, I checked it and @kelbyj with a bio reading “Marketing/AR @ Microsoft” responded to me saying: “@AgustinaP what happened to make you hate Office so much? Can I help?”

I thought, “Cool! This is the first time Customer Service comes to me! Thanks Twitter!”

I explained to @kelbyj how my documents moves around and he replied about 20 minutes later: “@AgustinaP seeing if I can find you a recommendation from the Mac Office product folks…”

I eagerly awaited his response, but when I got it, I was let down. @kelbyj: “It’s actually a Mac OS Spaces issue. Here’s a blog post that might be helpful: http://bit.ly/45f9vW”

First of all, I felt slightly offended that he would say the problem was with my Mac. I try my very best to keep my computer clean and running perfectly.

Second, should I be surprised that someone from Microsoft would say the problem is with Mac?

And third, @kelbyj, why did you send me that link? Have you read it? I’m no computer software genius, but that link leads me to a blog that doesn’t look like a Microsoft or Apple blog. Who wrote that and why should I listen to what that person says? And most importantly, the post is long, too long for me to care to read past the first paragraph, especially when that first paragraph doesn’t directly address my problem.

I’m very disappointed. I almost felt like Microsoft was listening to me and trying to help. All they did was waste my time and give me false expectations.

Sigh.