It’s not me, it’s you. You’ve changed and I no longer recognize you.

I’ve been faithful to you for the past 10 years and you’ve satisfied me in return. Your communication skills were impeccable and your return on investment was decent. I’ve known of better opportunities, but chose to stay with you due to our long and dedicated relationship. But in the last few months, you have gone through some changes that I no longer wish to be a part of.

Your terrific communication skills have diminished and you went from being readily available to my having to go through various recordings in order to get to one of your non-helpful representatives. And my benefits of dedicating 10 years with you have diminished to what is now barely existent.

Sadly, all of these changes just so happened to coincide with your name changing from Washington Mutual to Chase.

Therefore, I’m sorry to say that our relationship as far as my savings account must now come to an end. You no longer make me happy and I do deserve better.

It’s been great, but I’m moving on to another institution that seems to value me more than you ever did.

I have six Spaces (the equivalent to six different desktops on one computer) open on my computer and have assigned all Microsoft Office documents to open in one particular Space, but it seems that MS Office doesn’t like its assigned Space. The document I’m usually working on loves to move and I have to search through five different Spaces to locate it.

Amidst my frustration, I turned to Twitter and posted: “I HATE, HATE, HATE microsoft office (I hate it so much, it doesn’t even deserve to be treated like a proper noun) HATE it!!!”

When Tweetdeck announced that I had a reply, I checked it and @kelbyj with a bio reading “Marketing/AR @ Microsoft” responded to me saying: “@AgustinaP what happened to make you hate Office so much? Can I help?”

I thought, “Cool! This is the first time Customer Service comes to me! Thanks Twitter!”

I explained to @kelbyj how my documents moves around and he replied about 20 minutes later: “@AgustinaP seeing if I can find you a recommendation from the Mac Office product folks…”

I eagerly awaited his response, but when I got it, I was let down. @kelbyj: “It’s actually a Mac OS Spaces issue. Here’s a blog post that might be helpful: http://bit.ly/45f9vW”

First of all, I felt slightly offended that he would say the problem was with my Mac. I try my very best to keep my computer clean and running perfectly.

Second, should I be surprised that someone from Microsoft would say the problem is with Mac?

And third, @kelbyj, why did you send me that link? Have you read it? I’m no computer software genius, but that link leads me to a blog that doesn’t look like a Microsoft or Apple blog. Who wrote that and why should I listen to what that person says? And most importantly, the post is long, too long for me to care to read past the first paragraph, especially when that first paragraph doesn’t directly address my problem.

I’m very disappointed. I almost felt like Microsoft was listening to me and trying to help. All they did was waste my time and give me false expectations.

Sigh.

AAA TV later informed me that my LCD panel was busted and they put in a request to Toshiba to have a new one sent to them and get this, Toshiba didn’t give them an ETA!!

A week later, I called AAA TV and they still had no update on the ETA. I called Toshiba and they told me the same thing, “No ETA.” I told them I’d call back in two weeks.

Two weeks later, I called Toshiba again and was told that they were expecting to receive a shipment, but they weren’t sure if my panel would be in that shipment. I got pretty upset and asked how long I’d have to wait for a panel. I asked the customer service man if they were going to hold my TV hostage until my TV’s warranty expired so that they were no longer liable for selling non-functioning TVs. I told the customer service man that I expected to get a new TV if they didn’t have mine fixed within the week. The man said he couldn’t do anything about that, so I asked to speak to his supervisor.

The supervisor came on the phone and explained that when a replacement piece takes longer than 30 days to be replaced, Toshiba usually looks for alternatives to satisfy the customer. She then had the audacity to tell me, with a condescending tone, that the price I paid for the TV was actually 40% less than the manufacturing price and the warranty on Toshiba products becomes void when the product is bought at more than 30% off the manufacturing price. That was when my voice started shaking and I wished I can reach through the phone and slap her. I tried to stay calm and explained that the magnificent (note the sarcasm) Circuit City sold me the TV at that price and in no way should Toshiba punish me for Circuit City’s prices. Again with the condescending tone, the woman told me that because they already started the process of getting me the LCD panel, they would still cover the expense of replacing it (because I guess she was having a good day and wanted to do me a great big favor), but if it takes longer than 30 days to receive the piece, they wouldn’t offer me a new/replacement TV.

Can you believe that BS?!?! They sell non-functioning products and then try to find ways to get out of their warranties!

A week later, I got a call from Toshiba that my panel arrived and they sent it over to AAA TV. Three days later, on March 16, AAA TV called me and told me to go pick up the TV.

When I arrived at AAA TV, I sat down with the owner to vent about my horrible experience with Toshiba and he confirmed that their customer service is terrible. I asked him about the chances of this LCD panel malfunctioning and he assured me that he has never seen the same TV be brought in twice with an LCD panel problem.

AAA TV, you have been more than helpful, patient and kind and I appreciate it very much, thank you.

Toshiba, I am so incredibly angry with you and I promise to never buy another product from you again!