Comments on: Amazon’s Customer Service http://agustinaprigoshin.com/amazons-customer-service/ Fri, 25 Jun 2010 18:42:11 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Agustina http://agustinaprigoshin.com/amazons-customer-service/comment-page-1/#comment-279 Agustina Sun, 07 Mar 2010 21:38:25 +0000 http://agustinaprigoshin.com/?p=640#comment-279 Thanks for the tip, Cesar, but I did get the Flip. I really like it. All I need is a camera and its simplicity is exactly what I was looking for. Thanks for the tip, Cesar, but I did get the Flip. I really like it. All I need is a camera and its simplicity is exactly what I was looking for.

]]> By: Cesar Abueg http://agustinaprigoshin.com/amazons-customer-service/comment-page-1/#comment-277 Cesar Abueg Sun, 07 Mar 2010 11:13:07 +0000 http://agustinaprigoshin.com/?p=640#comment-277 Hey Agustina, I was shopping for a minicam as well, ended up with a KodakZi8, and I got it at Bestbuy. I got it for $169, after they matched price with another store. I like this one, coz' it does 1080P capture and it has a big screen. Not sure if you got yours yet, but I hope it went well. Have fun. Hey Agustina, I was shopping for a minicam as well, ended up with a KodakZi8, and I got it at Bestbuy. I got it for $169, after they matched price with another store. I like this one, coz’ it does 1080P capture and it has a big screen.

Not sure if you got yours yet, but I hope it went well. Have fun.

]]> By: Agustina http://agustinaprigoshin.com/amazons-customer-service/comment-page-1/#comment-267 Agustina Tue, 23 Feb 2010 19:16:07 +0000 http://agustinaprigoshin.com/?p=640#comment-267 They did handle it well. I was expecting a catastrophe because I was told that they're not known for their customer service, but in the end, they acknowledged my situation and offered a solution. This post was intended to pin point a few areas I think they can improve on. All good companies are constantly moving forward and improving themselves so to expect a company to be absolutely perfect is a little much. The best way to improve is to listen to your customers and the customer who stays quiet doesn't help the company at all. They did handle it well. I was expecting a catastrophe because I was told that they’re not known for their customer service, but in the end, they acknowledged my situation and offered a solution. This post was intended to pin point a few areas I think they can improve on. All good companies are constantly moving forward and improving themselves so to expect a company to be absolutely perfect is a little much. The best way to improve is to listen to your customers and the customer who stays quiet doesn’t help the company at all.

]]> By: Dori http://agustinaprigoshin.com/amazons-customer-service/comment-page-1/#comment-266 Dori Tue, 23 Feb 2010 19:09:21 +0000 http://agustinaprigoshin.com/?p=640#comment-266 A few years back, a radio personality was complaining about how there was no Customer Service number for Amazon. Someone had called into the show and said they had found it and recited it on air. Within hours, Amazon's call center was flooded with calls from thousands of people because of the very fact that they don't deal with phone calls, they deal with all internet/computer-based inquiries. Eventually, Amazon released a statement saying their number had always been there for customers to contact them, and then listed the page on where this number was. I've never had to use it, so I never went looking to believe them. I think if you are a legit business, you have a website, email, and phone number for contact information. I think the way Amazon handled your issue was good customer service -- when you finally got someone on the phone! Yes, they should have had that on their page for ordering and shipping, but to rectify the situation, I think they did pretty well. A few years back, a radio personality was complaining about how there was no Customer Service number for Amazon. Someone had called into the show and said they had found it and recited it on air. Within hours, Amazon’s call center was flooded with calls from thousands of people because of the very fact that they don’t deal with phone calls, they deal with all internet/computer-based inquiries. Eventually, Amazon released a statement saying their number had always been there for customers to contact them, and then listed the page on where this number was. I’ve never had to use it, so I never went looking to believe them.

I think if you are a legit business, you have a website, email, and phone number for contact information. I think the way Amazon handled your issue was good customer service — when you finally got someone on the phone! Yes, they should have had that on their page for ordering and shipping, but to rectify the situation, I think they did pretty well.

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